Thank you for dropping by our site, buying our amazing merchandise, and most of all supporting our brewery! We do our best to ship all orders the same day, if for any reason we cannot we will definitely be in touch!
Salty Turtle Beer Company (“we” or “Salty Turtle”) is a neighborhood brewery with an onsite tasting room and online store (the “Store”). All sales of products, apparel and merchandise (the “Products”), occur on these grounds whether they are initiated in person or via the Shop. The buyer (“You” or “you”) is visiting our digital menu and agree that your purchases of Products are made here in the Town of Surf City and the state of North Carolina.
Below are additional terms and conditions that supplement our site Terms and Conditions. Please review. Any purchase of Products from our Shop shall be done in accordance with our Terms and Conditions and the supplemental conditions that follow.
PICK-UP AND SALE LOCATION:
All sales of Products are completed at our taproom, and Surf City pickup shall be done here as well. Here is our address:
Salty Turtle Beer Company
103 Triton Lane
Surf City, NC 28445
Pick-up Product(s) will be held at the Surf City taproom for (10) days after the order is placed. If the Product(s) is not picked up within (10) days after the order is placed, the Product(s) will be placed back into inventory without a refund.
Our current policy is to not provide refunds. This is done because inventory is managed closely and it is not fair to other purchasers to be denied an opportunity to purchase Products that are in limited quantity. Additionally, we are charged for all merchant fees at the time of purchase and cannot get these back. In the event of extenuating circumstances, our staff may elect to issue a refund to you for 90% of the purchase price, with the remaining fees collected as compensation for merchant fees and restocking. Please contact [email protected] with questions about orders.
Returned Packages: If your package of Products is returned to us, we may re-ship it to you for an additional shipping charge equal to the actual shipping cost. Any order that is refused or returned after three attempts to deliver will not be refunded. Shipping and packaging charges will not be refunded. In addition, the buyer will be responsible for any additional fees incurred to have the product returned to us.
Liability for Damage: We are not liable for damages to Products caused by weather conditions and/or other unforeseen clumsiness, accidents, or malfeasance. Every package is insured through the USPS, UPS, and FEDEX.
Pricing and Inventory: Price and availability are subject to change without notice. Once your payment is confirmed we will make every effort to ship your order within 5 business days. Some orders may take a little longer during peak seasons. If you place an order and an item is out of stock we will contact you and ask you if you would like a refund or if you would like to wait until we receive the product. We retain the right to refuse any order.